法律 - 服务水平协议

最后更新：2018年11月20日

Definitions

“External Service”: Any software used by Greenhouse in connection with the provision of the Service which is administered by a third-party. External services include, but are not necessarily limited to, the following: DNS servers, hosting providers, email servers, and the like.

“Unavailable”: each Service licensed to Licensee pursuant to an applicable Order Form will be considered unavailable for the purposes of this SLA if the Licensee is unable to access it.

“Monthly Uptime Percentage”：通过从100％中减去服务不可用的月内总数的百分比，除非下面的“排除”部分中列出的原因，否则该服务的总数百分比。

“计划停机时间”: Planned Downtime is any instance where Greenhouse intentionally causes the Service to be Unavailable, provided that (i) such instance is done for purpose of reasonably updating, upgrading or maintaining the Service or its underlying infrastructure (for example, without limitation, operating system upgrades, hardware repairs, database backups, data center moves, or the like); (ii) such instance occurs outside of normal business hours (9am – 9pm U.S. Eastern Time Monday – Friday, U.S. Federal holidays excluded); and (iii) in each such instance, Greenhouse uses all reasonable efforts to provide notice to Licensee at least 48 hours in advance.

“Service Credit”：服务抵免额是将被许可人的下一次费用付款的信贷，如果不可用的情况不可归因于以下所述的排除。如果被许可人的费用已得到全额支付，并且被许可人的温室订阅没有续订，则在该协议期限期间获得的任何未偿还的服务抵免额将在期限结束时向被许可人支付188bet安卓APP，作为部分退款费用。服务抵免额将以相当于根据温室和被许可人之间协议支付的一（1）天的费用的增量授予。188bet安卓APP

排除

Service Credits will not be awarded in the event of any of the following:

1. 不可用，归因于温室合理控制之外的外部服务。188bet安卓APP
2. Unavailability attributable to Licensee’s equipment, software or network.
3. 计划停机时间, provided, that Greenhouse shall ensure that there are no more than 4 instances of Planned Downtime for the Primary Recruiting Application and no more than 1 instance of Planned Downtime for Licensee’s Job Board hosted by Greenhouse during any thirty-day period.
4. Any Unavailability caused by actions of Licensee or Licensee’s personnel or agents, unless that action was undertaken at the express direction of Greenhouse or Greenhouse’s personnel or agents.
5. 不可用归因于一般的Internet服务（例如Internet骨干等）。
6. 不可抗力的情况（例如，火灾，洪水，上帝的行为，政府行为，内乱，互联网服务提供者的失败或延误，拒绝服务攻击等）引起的不可用。

服务承诺

Licensee may receive Service Credits by providing a written request to Greenhouse no later than 30 days after the last day of the month during which the Unavailability for which such Service Refunds are being applied occurred.

Guarantees for Greenhouse’s Primary Recruiting Application:
如果每月正常运行时间百分比小于99.5％，则将获得5个服务积分。
If the Monthly Uptime Percentage is less than 99.0%, 10 Service Credits will be awarded.

由Greenhouse主持的工作委员会的保证：188bet安卓APP
如果每月正常运行时间百分比小于99.9％，则将获得5个服务积分。
如果每月正常运行时间百分比小于99.5％，则将获得10个服务积分。

If Licensee is awarded more than 15 Service Credits in a 90-day period, Licensee may, notwithstanding anything to the contrary in the Agreement, terminate this Agreement immediately for cause by providing written notice to Greenhouse and will be entitled to a refund of any prepaid fees covering the period from the date of termination through the end of the term.

If the Monthly Uptime Percentage for either the Primary Recruiting Application or the Job Boards hosted by Greenhouse is less than 90% in a given month, whether attributable to Greenhouse or its External Services, Licensee may, notwithstanding anything to the contrary in the Agreement, terminate this Agreement immediately for cause by providing written notice to Greenhouse and will be entitled to a refund of any prepaid fees covering the period from the date of termination through the end of the term.